Convai has released an updated version of its cloud-based contact centre platform: Oration 4.6. Since Oration 3.0 was released, there have been monthly feature releases that dramatically extend the capabilities, look and feel of Oration.
Oration 4.6 brings a host of new features and enhancements to elevate conversational AI experiences, most notably:
Generative AI
- Intent, phrase and response suggestions: Oration 4.6 leverages the power of generative AI to suggest new intents, phrases and user responses, making it easier than ever to build and expand your conversational flows.
- Real-time interpretation enhancement: generative AI also enhances real-time interpretation, ensuring more accurate and contextually relevant interactions.
- Advanced knowledge base creation: create advanced knowledge bases with the assistance of generative AI, enabling more intelligent and comprehensive responses.
Enhanced chatbot capabilities
- Website scraper and knowledge base: scrape your website content to generate a knowledge base for your chatbot, ensuring up-to-date and relevant information.
- Amazon Connect and Genesys Messenger integration: integrate your chatbots with popular platforms like Amazon Connect Chat and Genesys Messenger.
- Rich media support: engage users with a variety of media formats, including JPEG, CSV, PDF attachments, carousel images, embedded YouTube videos and markdown formatting.
- Advanced chatbot customisation: control over the chatbot window with options for private input masking, mobile-specific answers and text input restrictions.
- Intuitive UI/UX: a user-friendly chatbot interface with features like autosuggest, webform capabilities and customisable headers.
Expanded integrations and accessibility
- Salesforce Connector: connect Oration with your Salesforce data for more personalised and data-driven conversations.
- Amazon Lex support: integrate Oration with Amazon Lex to leverage advanced voice and text recognition capabilities.
- SIEM integration and SCIM 2.0 support: enhance security and user management with SIEM integration and SCIM 2.0 support.
- WCAG 2.1 compliance: updates to improve accessibility and meet WCAG 2.1 requirements.
Additional features and enhancements
- Barcode/QR Code action: enable SMS callers to scan barcodes or QR codes to capture complex data quickly.
- Find My Location action: help users share their location via an SMS link to a web interface.
- Array handling: manage complex self-service tasks with the ability to push to JSON arrays and add fields to JSON objects.
- Barge-in support for Amazon Connect: improve the user experience with barge-in support for Amazon Connect.
- Query Editor: create free-form queries to gain deeper insights from your data.
- Non-English language support: expand your reach with support for multiple languages, including Spanish and French.
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