Blog | Convai | Anurag Chaturvedi

Anurag Chaturvedi

Senior Business Development Director With more than 16 years of experience in sales and service delivery management, Anurag is passionate about reimagining our customer solutions through differentiated problem-solving, and effective team management.

Why the phone is as an opportunity not an enemy

Although it’s unlikely to be intentional, one of the most common pitfalls for call centres is deflecting callers who have legitimate reasons for making contact via phone. So, when designing your IVR, it’s important to be sure that what you’re…

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Investing in AI to improve CX

When analysing the recent evolution of customer experience (CX), one factor has played a bigger role than any other – technology. Where a friendly smile was once the hallmark of quality customer service, today’s CX leaders are the people developing,…

September 29, 2023

Anurag Chaturvedi

Why the phone is as an opportunity not an enemy

Investing in AI to improve CX

How AI-powered technology can help transform your contact centre