Legacy contact centres meet modern conversational AI
Cloud-based conversational AI platforms enable businesses to enhance customer experiences and become modern contact centres of the future.
INSIGHTS
Resources
At Convai, we’ve spent 20 years asking ourselves how we can make contact centres run better and then deliver the solutions that our industry needs. These resources are designed to help you learn more about our AI-powered contact centre technology – and how it can transform your business.
Cruise retailer achieves 71% revenue boost using intelligent call routing solutions
A leading cruise retailer boosted revenue by 71% with Convai’s intelligent call routing solution. Learn how AI-powered technology improved customer experience and sales.
Pay-TV provider achieves a 15% reduction in contact centre call transfers
Oration empowers a contact centre of around 160 agents handling 120,000 calls per month to deliver superior customer service and drive operational excellence.
Energy provider boosts contact centre capacity by 463% with AI-powered IVR
Oration provided a scalable, cloud-based IVR solution to handle surging call volumes, provide self-service capabilities and deliver real-time caller updates.
Major financial institution migrates to cost-effective, cloud-based IVR
How a major financial institution deployed Oration in their contact centre to reduce the process of configuration and testing from 12 weeks to real time.
Retail giant reduces AHT by 43% and automates 82% of customer calls
A leading retailer used Oration to centralise multiple interactive voice response systems and improve call routing capabilities.
Health and wellness group reduces AHT by 180 seconds
Convai helps leading health and wellness group to improve caller efficiencies by 75% with Oration.
Supermarket powerhouse saves $1.3 million on voice-to-web chat deflection
An Australian supermarket retailer implemented an AI-powered solution to handle customer enquiries for its online platform.
National courier company reduces ASA by 30% and AHT by 30 seconds
A national courier company implemented Oration to optimise their contact centre.
Transport company directs 93% of calls through correct queues
Convai by Oration, a cloud-based contact centre plugin, helped a client in the retail industry improve their customer service operations.
How a leading Australian retailer improved efficiencies in their contact centre
Download our leading Australian retailer case study and learn how Oration helped achieve a reduction of up to 30 seconds in average call handling times.
How Panasonic Australia reduced contact centre costs by 25%
Download our Panasonic Australia case study and learn how Oration helped simplify the customer segments and experience a number of benefits as a result.