Why the phone is as an opportunity not an enemy
Why the phone is as an opportunity not an enemy
Although it’s unlikely to be intentional, one of the most common pitfalls for call centres is deflecting callers who have legitimate reasons for making contact via phone. So, when designing your IVR, it’s important to be sure that what you’re…
ChatGPT is a state-of-the-art AI language generator model developed by OpenAI1. This deep learning model is trained on a massive amount of text data, making it one of the largest language models to date. The main objective of ChatGPT is to generate…
