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Mike Banbrook

CEO
With more than 20 years experience and a demonstrated history in biometric and speech solutions, Mike is a passionate advocate of customer experience. Mike thrives to lead great outcomes, with a strong focus on achieving positive and differentiated customer experience.

Why the phone is as an opportunity not an enemy

Why the phone is as an opportunity not an enemy

Although it’s unlikely to be intentional, one of the most common pitfalls for call centres is deflecting callers who have legitimate reasons for making contact via phone. So, when designing your IVR, it’s important to be sure that what you’re…
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    Six conversational AI use cases

    There has never been more pressure on businesses to deliver fast and efficient customer service. For proof, look at any number of studies that have found modern customers not only want rapid responses when they reach out to organisations but demand…
    May 8, 2025
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    How AI-powered technology can help transform your contact centre

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