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Creating a frictionless customer journey
The world has changed dramatically over the last couple of years, but even before the pandemic,…
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How a dynamic IVR powered by AI can transform the customer experience
We know that consumers are increasingly choosing to interact with customer services in different…
Introducing the Oration Chatbot
The rise of chatbots during the past decade has been nothing short of amazing. From technically…
Introducing Generative AI Assistant
In an industry where innovation is the name of the game, it would be easy for outsiders to assume…
Customer experience trends, technologies and strategies defining 2023
If there has been one constant for the customer experience (CX) sector during 2023, it has been…
How to leverage automation in your business
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How to use customer feedback (and how to get it)
If you’re a business leader, you might have considered using a consultant or a coach from time to…
Why boost customer service experience post-COVID world
If there’s one thing COVID-19 has taught organisations across all industries, it’s the importance…
What is contact centre technology?
Contact centres have been around for decades – at least in some form – ever since the inception of…
Why the phone is as an opportunity not an enemy
Although it’s unlikely to be intentional, one of the most common pitfalls for call centres is…