Investing in AI to improve CX
When analysing the recent evolution of customer experience (CX), one factor has played a bigger…
Browse by:
How to leverage automation in your business
Jump to the statistics summary
What is ChatGPT?
ChatGPT is a state-of-the-art AI language generator model developed by OpenAI1. This deep learning…
What is contact centre technology?
Contact centres have been around for decades – at least in some form – ever since the inception of…
Why the phone is as an opportunity not an enemy
Although it’s unlikely to be intentional, one of the most common pitfalls for call centres is…
Customer identification in contact centres
Here’s the scenario. You phone up to a customer service help desk and are greeted by an automatic…