Consistent omnichannel experience
There was a time not so long ago when delivering an omnichannel customer experience was optional…
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Creating a frictionless customer journey
The world has changed dramatically over the last couple of years, but even before the pandemic,…
Introducing the Oration Chatbot
The rise of chatbots during the past decade has been nothing short of amazing. From technically…
Introducing Generative AI Assistant
In an industry where innovation is the name of the game, it would be easy for outsiders to assume…
Conversational AI - build vs buy
The past few years has seen a significant shift in expectations for customers when reaching out to…
Customer experience trends, technologies and strategies defining 2023
If there has been one constant for the customer experience (CX) sector during 2023, it has been…
How to adopt AI into contact centres without damaging CX
There is a lot to like about using artificial intelligence (AI) to bolster customer experience.…
Investing in AI to improve CX
When analysing the recent evolution of customer experience (CX), one factor has played a bigger…
How to leverage automation in your business
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How to use customer feedback (and how to get it)
If you’re a business leader, you might have considered using a consultant or a coach from time to…