THE COST OF OUTDATED CONTACT CENTRE TECHNOLOGIES
of businesses invest over
$2 million yearly in legacy
system maintenance.
of businesses rely on some
form of legacy technology.
of IT professionals spend 5
to 25 hours weekly on legacy system maintenance.
3 in 5 IT leaders said their data stack experiences moderate to severe negative impact due to technical debt that includes outdated code.
Outdated technology costs
businesses $1.8 trillion in
productivity losses per year.
of customers experience
frustration due to disconnected
contact centre systems and tools.
of customers will cut ties
with a company after a bad
service experience.
THE PLATFORM FORWARD:
Oration® by Convai is a contact centre platform that leverages conversational AI to transform customer service capabilities.
Minimal migration disruptions
Seamless migration path from legacy VXML IVR applications.
Leverages AWS services to provide a comprehensive overlay for Amazon Connect.
AI-powered features for efficiency
Harness AI to design intricate conversational flows that elevate self-service and concierge functions, complementing your existing routing, identification and self-service tools.
Empowers business users
Monitor, manage and make micro-changes regularly without IT help.
Build and introduce new call flows for different call types.
Intuitive interface and visual tools require no specialised technical skills.
Reduce IT burden
Free IT to focus on strategic projects. Reduce IT workload and allow for faster response to business needs.
Convai: innovative, accessible and committed to transforming customer interactions.
Discover how automated intelligent conversations can significantly boost customer satisfaction and reduce your operational costs.
Discover Oration’s features
You can configure Oration’s features to your contact centre’s needs with or without Convai’s help - you choose what works best for you.
